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NEW Alerts Manager

By IES Support • Published 01/19/2024

Developer Notes: 

Please checkout our Youtube Channel where we have a Video Playlist that goes over each of the different Alerts Manager changes in more detail

  • The Alerts Manager has been drastically improved with all new Features and a new Interface
  • Here is a breakdown of the sections and their changes:

 

  • Rearranged the sections of this tab - Category Selection moved to the top and Alerts List placed below.
  • Added a button to allow Creating New Categories.
  • (NEW) Site Alerts have been migrated to the Site Popups Section
  • Create Alert has been updated with a new Interface and the Alert sending has been improved

  • (PENDING) In communication with our vendor to increase SMS throughput

  • (FIXED) Recording for Phonecall Alerts

  • (NEW) Added new view labeled Modern view that offers significantly more features and information regarding website Subscribers
  • More information about Subscribers is now provided including:

  • The Alert types that the subscriber is set to receive

  • If the Subscriber has blocked outgoing SMS messages

  • If the Subscriber has the Do Not Disturb (DND) flag

  • If the Subscriber is setup to receive Push Notifications (has installed the Mobile App and has logged in on the Mobile App)

  • (NEW) Filters for sorting your subscribers.
  • (NEW) Tools for managing subscribers are available including:

  • Mass Editing Subscribers (Meta and Optins)

  • Mass Unlinking Subscribers (Removing from a category)

  • Mass Deleting Subscribers (Removing completely)

  • Mass Opt-in / Opt-out

  • Mass Assigning Subscribers To/From a Category

  • Importing Subscribers via spreadsheet to a specific category

  • Directly Assigning Subscribers on creation of a new category

  • When individually editing a subscriber, Admins can now change the subscriber Password, Toggle the subscriber DND, and edit Subscriber Meta

  • (NEW) Subscriber Exporting 

  • Exporting partial or all data regarding your subscribers including Categories, Opt-ins, and Meta

  • (NEW) Subscriber Meta feature for grouping and gathering Subscribers

  • Subscriber Meta consists of additional voluntary information about subscribers to make grouping subscribers easier

  • IES Staff is only allowed to change the Meta Key|Value Pairs, please contact a technician here to get you started

  • (NEW) Category Tools for importing directly to a category or assigning Subscribers to a Category

 

  • (NEW) Implementation for the Site Alerts. All previous Site Alerts and Saved Site Alerts have been migrated for you.:

  • (NEW) Banners are available for your site.

  • (BETA) Functionality throughout; however, we believe that 90% or so is working properly. More updates/bugfixes are coming later.
  • Managing Tools (Add, Edit, Duplicate, Delete) are available as well as accountability information.
  • (NEW) Tools for Designing your Site Alerts in different ways:

  • Easily preview your popups before saving

  • Easily edit your popup content

  • Change styling of the Header, Body, or Footer including, Colors, Sizes, and Justifications

  • Set different animations for the Site Alerts to Open/Close from

  • Ability to set a custom button in your popups

  • (NEW) Configurations for your popups:

  • Triggers for your popups: Page Load, Hover, Click, Scroll

  • Page Selection for your popups - Set Popups to only show on certain pages/portals

  • Timing and Occurrence Settings - Set how frequently you would like your popups to be received

  • Closing Override - Change what happens to your popups when they are dismissed

 

  • (NEW) Filtering Saved Alerts is now available

  • (NEW) Dashboard for viewing Analytics, including data about your system is available right from your dashboard
  • (NEW) Changing the Data shown by School, Classroom/Department, or Category
  • Subscribers View has been changed to be a simplified version of the Alerts Manager Subscribers
  • (NEW) View for Sent Alerts:

  • View alerts sent in a defined datetime range

  • More information about the alert is available: title, message, created date, sent date, projected targets, processed target,

  • Individual information about the subscribers set to receive the alerts: Name, Contact info, and Alert Status (If it was sent, block, ignored, received, etc.)

  • Filtering projected subscribers by status or name, email, phone

 

  • (FIXED) An issue on the platform where an Admin of a Classroom/Department would also be granted Site-level Admin Rights.
  • (UPDATED) The Twitter Logo in the Social Media Icons to the new 'X' Logo
  • (NEW) Added New fields to the School Setup > Legal Section in the Site Configuration. These fields are for establishing the Terms & Conditions and Privacy Policy unique to your organization regarding Communications (Alerts). As a business, we reserve our own Terms & Conditions and Privacy Policy for our own legal protection. It's advised this is looked over and you consult your appropriate faculty to formulate your own.

***NOTE: As far as we can tell there were not any changes meant to target the Icons on the platform. The current theory regarding the issues experience post-update is that an update of this magnitude required a restart of platform. Doing so, cleared our connection to our icon providers API. They have since updated their API and the reconnection to their API has caused some icons to invalidate. The solution as of right now is to edit your icons and set them once more. Please contact our Support Department if you are having trouble with the update.

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